SupportTechnical supportwith no ambiguity.
Committed response times, clear channels and defined coverage. You know exactly what to expect and when.
How to reach us
Support hours
Mon–Fri, 9:00–18:00 CET
National holidays excluded.
Response times (SLA)
Critical incident
Site down, an error that prevents operation, or a security breach.
Response
< 4 hours
Resolution
< 24 hours
Functional error
Broken form, faulty payment gateway, bookings that don’t work.
Response
< 8 hours
Resolution
< 48 hours
Technical query
Questions about the CMS, minor content changes, configuration.
Response
< 24 hours
Resolution
< 72 hours
Times measured in working hours (Mon–Fri, 9:00–18:00 CET). Applicable to clients with an active maintenance plan.
Maintenance plan coverage
What’s included.What’s not.
Covered
- Correction of technical errors in the delivered code
- Security updates for the framework and dependencies
- Automatic daily backups
- 24/7 uptime monitoring with alerts
- SSL certificate renewal
- Minor content changes (text, images, hours)
- Support for questions about using the management panel
Not covered: requires a quote
- New features or pages not included in the original development
- Design changes or redesign of sections
- Integration of new third-party tools
- Problems caused by modifications made outside Fast Web
- Failures of the external domain or hosting provider
Without a maintenance plan
30-day warranty included in every project.
Even without a maintenance plan, any technical error detected in the first 30 days after delivery is fixed at no cost. After that period, support is billed by the hour at €90/hour.
Next step
Stop searching.Start scaling.
Let’s talk about your project.